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Using Email Safely

PBLA Module

Learners build skills to use email safely by identifying different email types, including scam emails, and understanding key details in messages. Learners get hands-on practice with an email simulator web app on desktop computers and phones to read emails, build digital literacy skills, ask questions about an email, and write a clear email to cancel an appointment.

This module is now available on Avenue.  A computer monitor icon displaying a large orange letter "A" with a check mark inside a circle overlapping the screen’s bottom right corner.

A woman wearing a hijab uses a laptop at a desk. The poster, titled "Using Email Safely for Learners," lists course topics and displays logos for TIES and Immigration, Refugees and Citizenship Canada.
For Learners
Cover page for a teaching resource titled "Using Email Safely For Instructors" with the TIES Literacy Centre of Expertise logo, 3L/4L levels, and Canadian immigration logos at the bottom.
For Instructors

Story

Khazna Gets a Suspicious Email — Khazna receives an email saying she won $10,000 and isn’t sure what to do. With her teacher Donna’s help, she learns to recognize a suspicious email, avoid clicking unknown links, and ask for help to keep her personal information safe.

A woman sits at a desk, looking shocked while holding her face and staring at her laptop. Text reads, "Khazna Gets a Suspicious Email." The Literacy Centre of Expertise logo appears in the top left corner.
Interactive
PDF

Digital Activities

These activities help learners practice typing email addresses and passwords, copying and pasting, and using key speaking phrases related to email. Learners practice asking for repetition, asking for help, getting someone’s attention, and asking questions about emails. Each activity includes a short quiz.

  • Using Email Safely: Speaking Phrases
  • Copy and Paste

  • Typing Email Addresses and Passwords

A presentation slide titled "Listening and Speaking Phrases: Skill-Building Activities" features four people, each making listening or speaking gestures. The TIES Literacy Centre of Expertise logo appears at the bottom.
Speaking Phrases
A graphic showing "Copy and Paste Skill-Building Activity." Icons for Select, Copy, and Paste appear above a hand using a computer mouse. TIES Literacy Centre of Expertise logo is at the bottom.
Copy and paste
A man in a yellow sweater types on a laptop and smiles. On the left, text reads “Typing Email Addresses and Passwords: Skill-Building Activity.” An email login graphic is shown above the laptop. TIES Literacy Centre of Expertise logo is at the bottom left.
Typing Activities

Videos

These videos help learners practice listening for formal and casual communication. Learners also listen to a conversation between a customer and a tire shop employee about an appointment.

  • Skill-Building: Formal and Casual Communication
  • Skill-Using Task: Listening to a Conversation with a Receptionist

LINCmail Simulator

This simulator allows learners to practice signing in and out, reading emails, and sending emails in a safe, realistic environment. It also includes helpful features like saving drafts and deleting emails. Learners can choose from three modes: Task 1 (Open an Email), Task 2 (Send an Email), and Free Practice.

A hand holds a smartphone displaying a sign-in screen for "LINCmail." Text on the left reads "LINCmail Simulator," "Digital Activity," and features the TIES Literacy Centre of Expertise logo.
Interactive
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