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Paying Utility Bills

PBLA Module

This module helps learners understand and manage utility bills. It builds vocabulary related to paying bills, reading statements, and asking questions about services. Learners practise completing forms and communicating with utility companies.

A woman sits at a table looking at documents with a concerned expression. The text on the image reads: "Paying Utility Bills—Complete Module" with a list of included materials. Logos of sponsors are at the bottom.
Complete Module

Story

1. Utility Bills — Follow Kidan as she manages her utility bills, asking questions and understanding how to pay on time.

A woman in a white sweater looks concerned while reading utility bills at a table. Text on the image reads "Utility Bills." Logos for Immigrant Services Society and Literacy Centre of Expertise appear in the corner.
Interactive
PDF

Digital Activities

These activities support learners in understanding utility bills and services. They build vocabulary for paying bills and completing related forms, including filling out a change of address form.

  • Vocabulary Building
  • Reading a Utility Bill
  • Filling Out a Change of Address Form

 

A slide titled "Utility Bills: Vocabulary Building" shows two sections: "Utilities and Symbols" with images of utility items, and "Speaking Phrases" with a person surrounded by speech bubbles featuring common phrases.
Vocabulary Building
A presentation slide titled "Utility Bills: Reading a Utility Bill" features an example of a mobile phone bill with charges, total amount due, and a due date. The slide background is light green.
Reading a Utility Bill
A sample change of address form is shown, with sections for current and new address details, names, phone number, and move dates. The heading reads "Utility Bills - Filling out a change of address form.
Filling Out a Change of Address Form

Videos

This video provides listening practice focused on utility bills and services. Learners hear conversations and discussions to support understanding of paying bills and resolving problems.

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